FAQS

FREQUENTLY
ASKED QUESTIONS

Is Hupu available in my area?

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Hupu currently operates in KwaZulu-Natal, from the Upper Highway all the way through to Salt Rock on the north coast. We’re in the process of expanding our footprint in KZN, and we have our eye on the Western Cape and Gauteng next! If we don’t yet deliver to your area, you can suggest it here:

I want hupu in my area!

HOW DO I PLACE AN ORDER ON HUPU?

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To place an order, you must create an account or sign into your existing Hupu account. Browse all products and start filling your basket. When you are finished, click on the little shopping cart and hit ‘Go to Checkout’, and you will be guided through the payment process. You can pay with a card or Zapper.

Create an Account

WHEN WILL I RECEIVE MY HUPU ORDER?

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Delivery date of your order will be displayed when checking out on the site. Delivery date is determined by the availability of products in your basket. If a few products are not available immediately, you can remove these items from your basket and a new delivery date will be calculated.

View my orders

DOES HUPU DELIVER TO RESIDENTIAL ADDRESSES?

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Yes, Hupu does make deliveries to selected residential areas from Assagay to Salt Rock.

DO YOU DELIVER TO BUSINESS ADDRESSES?

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Yes, we’ll happily deliver to your office. Hupu also works closely with companies to set up collection points for their staff.

WHICH PAYMENT METHODS DO YOU SUPPORT?

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Hupu accepts Zapper, credit and debit card payments. Hupu uses the Advance payment system, which allows for your details to be securely saved for future payments.

CAN I REPEAT A PREVIOUS ORDER?

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Yes, Hupu allows you to repeat your favourite order. Due to stock constraints of our local suppliers, some items may not be available every week, but you won’t be charged for products that aren’t in stock. To repeat an order, visit the My Orders page and select ‘Order Again’. This will populate your basket with products from the selected previous order. You can then add or remove products and checkout.

View my orders

DO YOU HAVE A MOBILE APP?

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Yes, Hupu has a native mobile app for both Android and iOS devices. The app contains all of the newest Hupu features first, so make sure to check it out.

ARE YOUR PRODUCTS ETHICALLY SOURCED?

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Yes, we are passionate about fair trade and environmental sustainability. Hupu ensures that it only deals with suppliers that meet our code of ethics.

DO YOU CATER FOR SPECIAL DIETARY NEEDS?

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Yes, Hupu stocks a wide variety of lactose, sugar and gluten free products. You can find out more about each product by clicking on a product – here you will see who produced it, what allergens need to be noted, what the ingredients are, and if the product caters to your dietary requirements.